Loading
Papigochi support
Whether you are planning an event or running the business behind one, this is how to reach the Papigochi team.
Email reaches the whole support team and gives us the record we need to look into an account, a booking or a payment. Write from the email address on your account and include the booking or vendor name where relevant.
support@papigochi.comSome things you can sort out yourself in a couple of clicks. Start here — and if it is not covered, email us.
Creating an account, confirming your email address, resetting a password, or changing the language the product speaks to you in. If a confirmation email has not arrived, check your junk folder first, then ask us to resend it.
Go to sign inSetting up a business, building a storefront, adding services and packages, publishing availability, and getting to the point where customers can find and book you.
Start a vendor accountSending a request to a vendor, understanding a proposal, confirming a date, asking to reschedule, or cancelling. Your bookings and their current state are always in your account.
View your bookingsHow deposits and final balances work, what a payment covers, and why a payment may not be available yet for a particular vendor. Card details are handled by Stripe and never by Papigochi.
How payments workCancelling a booking, asking for money back, understanding what a vendor’s terms allow, and how long a refund takes to appear on your statement.
Read the refund policyStripe Connect onboarding, payouts, your subscription and invoices, verification, or a problem with a customer or a booking on your calendar.
Go to your vendor areaA listing that looks false, a message that crosses a line, a vendor or customer who did not do what they agreed, or anything that made you feel unsafe. Tell us what happened and include names, dates and screenshots where you can.
Papigochi is not an emergency service and support is not monitored around the clock. If you or anyone else is in immediate danger, contact your local emergency services first, then tell us so we can act on the account.